Customer Support
need help!
we have...
- Knowledge base full of answers
- Step by step Video Tutorials
- Email support via our Online Helpdesk
- Live Support - chat to us
- Phone support - as a last resort
Four Easy Steps
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step ONE
QUICK HELP
Access all the information you need to quickly self manage your account.
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step TWO
EMAIL SUPPORT
The most efficient and quickest way to gain support is to open a ticket through your account area.
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step THREE
ONLINE CHAT
Chat directly with our support staff if you are having minor problems that can be answered quickly.
Support staff always available 10am - 6pm Mon-Fri
Limited availablity out of these hours and weekends, please use Helpdesk (step 2)
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step FOUR
PHONE SUPPORT
Please use this as a last resort
Priority will be given to those who have logged a support request via step 2
Please have copies of emails sent via step 2 in front of you before you call
Ph: 0409 079 909
Support staff always available 10am - 6pm Mon-Fri
